BHT_FEP101_230727
Speaker(s): Announcer
Date: July 27, 2023
Length: 2 minutes, 54 seconds


Visual:
On screen text: Blue How To
FEP 101
Brought to you by 
BlueCross BlueShield
Federal Employee Program 
fepblue.org


Visual:
On screen text: What’s the Federal Employee Program?


Visual:
Animation of two employees waving at each other.


Announcer: 
Welcome to the Blue Cross and Blue Shield Service Benefit Plan, also known as the Federal Employee Program, or simply FEP.


Visual:
Animations of an old family photo, and a plane flying around the globe.


Announcer:
Since 1960, FEP has provided health insurance to federal employees and their families, offering coverage across the U.S. and overseas. 


Visual:
Animation of a health card with a list of the plan options mentioned.


Announcer:
FEP offers three plan options you can choose from, based on your healthcare needs -- FEP Blue Focus, Basic Option, and Standard Option. 


Visual:
On screen text: Choosing A Provider. Animation of a person seeing a doctor, feeling sick, and being examined.


Announcer:
Let's talk about choosing a provider. 
Providers are the licensed or board-certified doctors and caregivers that provide you with medical services like your annual physical, treating you when you're sick or injured, and more. 


Visual:
Animation of the website displayed on a computer and a smartphone.


Announcer:
Use the National Doctor and Hospital Finder on FEPBlue.org or the fepblue app to find a doctor, specialist, or urgent care center. 


Visual:
Animations of a hospital, a pharmacy building, a doctor’s office and a medical facility all being connected.


Announcer:
You've probably heard that a provider can either be in-network or out-of-network. As a Preferred Provider Organization, or PPO, we have a network of doctors, hospitals, pharmacies, and facilities that have contracted with us to provide medical services at a discounted rate. You'll pay less if you see someone in our network. 


Visual:
Animation of two doctors side by side.


Announcer:
When you go to a provider who doesn't have a contract with us, they're out-of-network. 


Visual:
Animation of the patient being in between the two doctors, with the doctor on the left having one dollar sign over his head, and the doctor on the right having three dollar signs over her head.


Announcer:
Standard Option gives you the flexibility to see a provider out-of-network, but you'll typically pay more for medical care, making it worth the effort to find an in-network doctor or hospital. With both FEP Blue Focus and Basic Option, you must go to a provider in our network to receive benefits. 


Visual:
The out-of-network doctor disappears.
On screen text: Seeing A Provider.
Animation of a member ID card.


Announcer:
When you go to a provider or pharmacy, remember to bring your member ID card as proof of insurance. 


Visual:
Animation of a patient at a doctor’s office, presenting his card on his smartphone to the medical receptionist.




Announcer:
If you've downloaded the fepblue app, you can view and share your card with only a few taps. 


Visual:
Animation of the patient coming out of the doctor’s examination room, waving goodbye to the receptionist, and feeling good.
On screen text: Free preventive care services.


Announcer:
With FEP, preventive care services are free when you see a Preferred provider. These are routine checkups and screenings like annual physicals, well-child visits, and cancer screenings. And you never need a referral to see a specialist. 


Visual:
On screen text: No referral to see a specialist.
Animation of a patient lying in bed in a hospital room, with a doctor signing a prescription.


Announcer:
Some medical services, such as in-patient hospital stays and certain prescription drugs, need to be approved before we'll cover them. This is known as prior approval or precertification. Your provider can submit approval requests on your behalf. 


Visual:
On screen text: Paying For Services.
Animation of a wallet. On screen text lists the options mentioned.


Announcer:
How you pay for medical services depends on which FEP benefit plan option you have. FEP Blue Focus and Standard Option are a mixture of copays and coinsurance, while Basic Option has set copays for most services. Each time you go to a provider and we process a claim, you'll receive an Explanation of Benefits, or EOB. 


Visual:
Animation of an EOB displayed on a computer screen.


Announcer:
An EOB is not a bill, but instead an outline of what services were performed and how your benefits were applied to cover those services, including the amount billed, the amount we paid, and any balance you may be responsible for paying. 


Visual:
Animations of the FEPblue website displayed on a computer, and the FEPblue app displayed on a smartphone.


Announcer:
You can view your personal EOBs online through your MyBlue account and on the fepblue app. 


Visual:
On screen text: FEP 101.
Animation of two employees being happy.


Announcer:
As a trusted provider for over 60 years, you can count on us to help you stay informed and healthy every step of the way.


Visual:
Blue How To
FEP 101


End credits:
Brought to you by 
BlueCross BlueShield
Federal Employee Program 
fepblue.org