BHT_Telehealth_230725
Speaker(s): Announcer, Woman
Date: July 25, 2023
Length: 4 minutes, 17 seconds


Visual:
Blue How To
Getting Care with Telehealth


Visual:
On screen text: What’s telehealth?


Visual:
Animation of an old family photo with parents and their child, who is wearing glasses. The father is holding a card.


Announcer: 
Since 1960, the Blue Cross and Blue Shield Federal Employee Program, or simply FEP, has been committed to providing federal employees and retirees with the quality health insurance they need. 


Visual:
Close up of the FEP card held by the father. Animation of the card displayed on a smartphone.


Announcer:
We also want to make sure it's easy for you to get care. That's why we've partnered with Teladoc to offer you telehealth services. 


Visual:
Animation of a woman cooking, and then walking outside.


Announcer:
Whether you're at home, at the office, or out and about, telehealth is a fast, secure way to get the care you need.


Woman: 
[ Coughs ] 


Visual:
The woman takes her phone out.


Announcer: 
No more waiting rooms or office hours. All you need is a computer or phone to connect with a board-certified doctor -- anytime, anywhere. 


Visual:
Animation of the woman sitting down at her desk with a laptop, with images illustrating what is mentioned.


Announcer:
You can get treatment for minor injuries and illnesses, consult with a dermatologist, and schedule appointments for mental health counseling and nutritional counseling. 


Visual:
Animation of a FEP member ID card and two images of a doctor on a screen.


Announcer:
Best of all, the first two telehealth visits are free for all Blue Cross and Blue Shield Service Benefit Plan members.


Visual:
On screen text: Registering for Telehealth


Announcer:
The first step to getting care with telehealth is setting up your account. 


Visual:
Animation of the woman sitting on her couch with her laptop on her lap.


Announcer:
That way, when you need care later, you're ready to go. 


Visual:
Animation of a computer screen displaying the address and number mentioned.


Announcer:
You can register online at fepblue.org/telehealth or by calling 1-855-636-1579. 


Visual:
Animation of a smartphone displaying the Teladoc logo and a download in progress.


Announcer:
It's a good idea to download the free Teladoc app for on-the-go care. You can also use the fepblue app to quickly connect to Teladoc. 


Visual:
Animation of a plane flying around the globe.


Announcer:
For members living overseas, the Teladoc Global Care App makes it easier than ever for you to get the care you need. You’ll have the same great access to care from anywhere around the world. You can get started by downloading the Teladoc Global Care App for free on the App Store or Google Play.


Visual:
Animation of the Teladoc Global Care app being downloaded on a smartphone.




Visual:
On screen text: How to Get Everyday Care
Animation of the woman stuck in traffic and not feeling well.


Announcer:
Going to the doctor's office when you have a minor injury or illness can sometimes be a hassle. 


Visual:
Animation of the woman sitting on her couch with a blanket and her cat, holding a tablet.
On screen text: In a emergency, always call 911 or go to your local emergency services immediately.


Announcer:
That's why telehealth is a convenient way to get care for non-emergency health issues, such as allergies, cold and flu symptoms, sinus infections, and many others. 


Visual:
Animation of a computer screen displaying a video call with a doctor.
On screen text: Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Visit Teladoc.com for details.


Announcer:
During your online visit, you'll get as much time as you need with the doctor. They can even prescribe medication if medically necessary and submit it to a nearby pharmacy of your choice. 


Visual:
On screen text: Requesting an Online Doctor Visit


Announcer:
Requesting a visit is easy. 


Visual:
Animation of a computer screen displaying the website and the account page.


Announcer:
Log into your account on your computer, using the Teladoc app, or through the fepblue app. Then complete your medical history. This is the information the doctor needs to provide you with an accurate diagnosis. You can request the time that's convenient for you, including ASAP. 


Visual:
On screen text: Dermatology
Animation of the woman and her child, who is covered in pimples.


Announcer:
Telehealth is also a faster way to get relief for skin, nail, and hair issues from a licensed dermatologist. 


Visual:
The woman takes pictures of her son’s skin.


Announcer:
You can upload up to three photos for the doctor to take a look at. You'll get treatment options within two business days and then have up to seven days to reach out with any questions. 


Visual:
On screen text: How to Get Mental Health Counseling


Announcer:
Telehealth can be a convenient way to get support for your mental health and emotional well-being. 


Visual:
Animation of the woman sitting on her couch and being on a video call.


Announcer:
You can receive treatment from a licensed counselor, therapist, psychologist, or psychiatrist from your computer or phone -- wherever you're most comfortable. Appointments are available seven days a week, from 7:00 a.m. to 9:00 p.m. local time. 


Visual:
On screen text: Scheduling a Mental Health Appointment


Announcer:
Scheduling an appointment is simple. 


Visual:
Animation of the Teladoc app displayed on a phone.


Announcer:
Log into your account on your computer or via the Teladoc app. Choose a doctor and then select the date and time. The session will be confirmed within 48 hours and may be conducted within 72 hours. 


Visual:
Animation of the video call with the therapist on a phone.


Announcer:
During the appointment, the therapist will provide treatment and set goals for your care. If needed, you can schedule additional sessions for ongoing support and guidance. 


Visual:
On screen text: Nutritional Counseling


Announcer:
Nutritional counseling appointments are also available with telehealth, and you pay nothing for all nutritional counseling sessions. 


Visual:
Animation of the woman on a nutritional counseling session in her kitchen.


Announcer:
You can meet with a registered dietitian to evaluate your nutritional needs and develop personalized diet and meal plans, shopping guides, and more.


Visual:
On screen text: Scheduling a Nutritional Counseling Appointment
Animation of the Teladoc app displayed on a phone.


Announcer:
To schedule a nutritional counseling appointment, log into your account on your computer or via the Teladoc app. Choose a dietitian and then select the date and time. Complete a nutrition assessment and include any diet goals you may have. After your appointment, you can schedule additional sessions as needed. 


Visual:
On screen text: What You’ll Pay


Announcer:
Telehealth isn't just convenient -- it's also affordable. 


Visual:
Two images of doctors on a screen.


Announcer:
All Service Benefit Plan members get two free visits. 


Visual:
On screen text: FEP Blue Focus: $10
Basic Option: $15
Standard Option: $10




Announcer:
After that, you'll still pay less than you would at the doctor's office. 


Visual:
On screen text: There’s no copay for nutritional counseling sessions.
Animation of a dollar sign and images of the three payment methods mentioned.


Announcer:
Payment is due at the time of your service. You can pay using funds from your MyBlue Wellness Card, by PayPal, or a credit card -- it's that easy. 


Visual:
On screen text: Get the Care You Need
Animation of a computer displaying a video call with a doctor. The doctor and the woman give a thumbs up.


Announcer:
Getting the care you need is important. That's why you can count on FEP to be with you every step of the way.


Visual:
Blue How To
Getting Care with Telehealth


End credits:
Brought to you by 
BlueCross BlueShield
Federal Employee Program 
fepblue.org