When work or travel takes you overseas, the Blue Cross and Blue Shield Service Benefit Plan has you covered.

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CORONAVIRUS UPDATE: General health services provided by Teladoc are available to U.S.-based members traveling or temporarily living abroad. For members overseas, FEP will also cover telehealth consultations from a local overseas provider. Learn more here.

Please note that international mail may be delayed as a result of the COVID-19 pandemic (see USPS Service Alerts for details). Overseas members may experience delays in receiving ID cards, incentive rewards, and explanation of benefits (EOBs).

If you need medical care outside the United States, you can be assured that your Blue Cross and Blue Shield Service Benefit Plan member ID card is recognized around the world. The Overseas Assistance Center provides you with coverage that protects you when you’re overseas.

Download our guide to the 2020 Overseas Program to get a convenient summary of our overseas benefits. Have questions? Contact us or review our list of FAQs.

How Overseas Benefits Work

Benefits for covered services are paid at the Preferred level. Physician care performed outside the U.S. is paid at the Preferred level using our Overseas Fee Schedule or a provider-negotiated amount. Before you get care, call the Overseas Assistance Center to set up a guarantee of benefits in advance so you won’t get a bill or have to file a claim.

View Overseas Benefits

Overseas Assistance Center

The Overseas Assistance Center offers help when you are traveling outside the U.S., Puerto Rico and the U.S. Virgin Islands, 24 hours a day, seven days a week. Bilingual operators are also available to help you.

  • Email fepoverseas@gmmi.com
  • Call 1-804-673-1678
  • Fax to 1-954-308-3957
  • Mail to Federal Employee Program Overseas Claims, P.O. Box 260070, Pembroke Pines, FL 33026
Email the Overseas Assistance Center

Overseas Pharmacy

If you’re outside the country and need pharmacy services, you can call 1-800-624-5060 24 hours a day, seven days a week.

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Overseas Providers

Find the best doctors and hospitals outside of the United States by clicking the link below. For detailed information about these providers, such as contact information and office hours, log into MyBlue.

Find a Preferred Provider

Waived Fees at Participating Providers

We waive inpatient admission copays for members admitted to Department of Defense (DOD) facilities and overseas facilities with whom we have direct billing or acceptance of a guarantee of benefits arrangement.

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Filing an Overseas Claim Online

There are two ways you can submit an overseas claim.

Online: You can submit overseas medical and pharmacy claims online for faster processing and claims payment. After you’ve signed up for MyBlue, you can log in to access the ‘Submit an Overseas Claim’ link.

Submit an Overseas Claim Online

By mail or fax: You can find our Overseas Medical Claim Form and the Retail Prescription Drug Overseas Claim Form on the forms page

Compare Medical Benefits

See a side-by-side comparison of our benefits for Standard Option, Basic Option and FEP Blue Focus.

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Sign up for MyBlue to access a wealth of healthcare resources and tools that are simple, smart, secure and private. You can take the Blue Health Assessment, check drug costs, change your address, request a member ID card and more.

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