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Kentucky

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Anthem Blue Cross and Blue Shield Kentucky

General Inquiries

1-800-331-1476
www.anthem.com

Claims and Correspondence

Anthem Blue Cross and Blue Shield Kentucky
P.O. Box 105557
Atlanta, GA 30348-5557

Customer Service

1-800-456-3967

Precertification

1-800-860-2156
1-800-732-8318 Fax

Disease Management

1-844-730-0088
Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)

Case Management 

1-800-711-2225

Mental Health/Substance Use Disorder Precertification

1-800-424-4011

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
Prenatal
1-800-331-6221

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

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