Frequently asked customer service questions, including member ID cards, claims and Certificate of Coverage.
General
No, you do not need a referral to see a specialist.
Visit MyBlue or call your local Blue Cross and Blue Shield company. To locate the contact information for your local BCBS company, please visit the Contact Us section of this website.
We send personalized member ID cards to all members on a contract.
To request a Certificate of Coverage, contact your local Blue Cross and Blue Shield company. The phone number can be found on the back of your member ID card or you can visit the Contact Us section of this website.
Claims
Please complete the appropriate form and submit it by December 31 of the year following the year you received service. To get started, visit our How to Submit a Claim page now.
Please call the Blue Cross and Blue Shield company listed on the Explanation of Benefits (EOB) that you received for your claim. If you do not have the EOB available, you may call the Customer Service phone number listed on the back of your member ID card for further assistance. You can also find the contact information for your local BCBS company in the Contact Us section of the website.
If you disagree with our decision regarding a claim, you can appeal it. To do so, please follow the instructions in the Disputed Claims Process document.
You are leaving fepblue.org
You will be going to a new website, operated on behalf of the Blue Cross and Blue Shield Service Benefit Plan by a third party. The protection of your privacy will be governed by the privacy policy of that site. Please review the terms of use and privacy policies of the new site you will be visiting.
We use cookies on this website to give you the best experience and measure website usage. By continuing to use this website, you consent to these cookies. For more information, view our privacy policy.