Massachusetts
Blue Cross and Blue Shield of Massachusetts
General Inquiries
1-617-246-5000
Blue Cross and Blue Shield of Massachusetts
101 Huntington Avenue, Suite 1300
Boston, MA 02199-7611
101 Huntington Avenue, Suite 1300
Boston, MA 02199-7611
FEP Business Unit
25 Technology Place
Hingham, MA 02043-4360
25 Technology Place
Hingham, MA 02043-4360
Customer Service
1-800-433-7766 FEHB
1-800-831-1634 PSHB
Precertification
Case Management
1-800-689-7219 Ext. 31133
Mental Health/Substance Use Disorder Precertification
Disease Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
Congestive Heart Failure
Coronary Artery Disease
Diabetes
1-800-392-0098 Ext. 31133
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.