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Texas

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Blue Cross and Blue Shield of Texas

General Inquiries

1-972-766-6900
Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, TX 75082-4144
FEP Service
4002 Loop 322
Abilene, TX 79602
 

Claims/Customer Service

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Customer Service

1-800-442-4607

Precertification

 

Mental Health/Substance Use Disorder Precertification

1-800-528-7264

Disease/Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

Case Management 

1-800-462-3275

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.