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Virginia

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Anthem Blue Cross and Blue Shield Virginia

General Inquiries

Claims and Correspondence

Anthem Blue Cross and Blue Shield Virginia
P.O. Box 105557
Atlanta, GA 30348-5557

Customer Service

1-800-552-6989 FEHB
1-833-821-2258 PSHB

Precertification

Mental Health/Substance Use Disorder Precertification

1-800-424-4011 FEHB
1-833-821-2264 PSHB

Case Management 

 

Disease Management

1-844-730-0088

Weekdays from 9 a.m. to 8 p.m. local time (excluding holidays)

Care Management

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CareFirst BlueCross BlueShield 

General Inquiries

Correspondence:
CareFirst BlueCross BlueShield Washington D.C.
P.O. Box 14112
Lexington, KY 40512-4112

Claims

CareFirst BlueCross BlueShield Washington D.C.
P.O. Box 14113
Lexington, KY 40512-4113

Customer Service

Precertification

Case Management

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Coronary Artery Disease
Congestive Heart Failure
Diabetes
Prenatal Care

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.