What you need to know about the disease and our coverage commitment.
Answers to your COVID-19 questions
We know you have questions about the disease, your health and safety and what we’re doing to help. Here we address some of your most pressing questions.
COVID-19 Vaccination Incentive Program Questions
FEP will provide a $50 incentive on a MyBlue Wellness Card when an eligible member provides proof of getting at least one dose of an authorized COVID-19 vaccine by July 4, 2021.
FEP is committed to supporting the national goal to get 70% of adult Americans vaccinated with one dose by July 4th.
Members, 18 years and older with a MyBlue account, who participate in this incentive program will earn $50 that can be used for qualified medical expenses.
The incentive is added to your MyBlue® Wellness Card – debit MasterCard. If you do not already have one, it will be mailed to you at the address on file in our records.
The incentive is available to all members covered under Standard Option, Basic Option or FEP Blue Focus who are 18 and over and who must have a MyBlue account. This includes the contract holder, spouse and dependents. Eligible members will earn the incentive when they provide proof of getting at least one COVID-19 vaccine dose by July 4.
The age requirement is consistent with all of FEP’s incentive programs.
The incentive is available to members who can show getting an FDA-authorized vaccine for COVID-19. At this time Pfizer-BioNTech, Moderna and Johnson & Johnson’s Janssen vaccines have received Emergency Use Authorization. If you are overseas, FEP will accept a record for COVID-19 vaccines approved for use in the country where you reside.
You must get your first dose by July 4 to qualify for the incentive. We ask that you report the date of your second dose, if applicable, and encourage you to get vaccinated at that time.
Eligible members must provide us with a copy of the front and back of the CDC COVID-19 Vaccination Record Card that you receive when you are vaccinated, or a copy of your state or local municipality vaccination record. This documentation must show your name, date of birth, the vaccine manufacturer, the date of your first dose and/or the date of your second dose, if you are getting a two-dose shot. Members will submit this information to FEP via a submission form that is accessed once they log into their MyBlue account.
You must submit proof of vaccination before December 31, 2021. Your first dose must occur on or before July 4, 2021.
Yes, submit your vaccination record that includes the required information. We are accepting vaccination records of doses received from 2020 through July 4, 2021.
No, the date of your first vaccine dose must be on or prior to July 4.
Yes, you can submit your vaccination record once you are 18 in order to receive the incentive.
No, your dependent is not eligible for the incentive if they are no longer enrolled in Standard Option, Basic Option or FEP Blue Focus.
Yes, as long as you are a member now, and received your first dose by July 4. You have until the end of the year to submit the form.
Some vaccination sites do not collect insurance information and FEP does not receive a claim in this scenario. All members will need to show proof of vaccination.
We accept a copy (JPG, PNG, PDF) of the CDC COVID-19 Vaccination Record Card that you get when you are vaccinated or a copy of your state or local municipality vaccination record. We will also accept an image of the record in your digital wallet as long as the record is provided by the CDC, state or local municipality. This documentation must show your name, date of birth, the vaccine manufacturer, the date of your first dose and/or the date of your second dose, if you are getting a two-dose shot.
Take a screenshot of your digital record and submit the image file.
Contact the location where you received the vaccine and get a replacement. You may also contact your state or local health department. They should have a record of your vaccine.
You can only submit your own record on your own MyBlue account.
You can create a MyBlue account here. You will need your member ID card and a PIN to sign up. Call 1-800-411-2583 and follow the prompts for the MyBlue Contact Center to get your PIN. You can complete the MyBlue registration process once you have your PIN.
We will mail a card to you 7-10 business days after you submit the form and the vaccination record is verified.
It may take up to 24 hours after you complete your MyBlue account registration before you will be able to submit your vaccination record.
You can use your card to pay for qualified medical expenses. The IRS has a complete list of expenses here.
You will have the option to take advantage of this incentive program by mailing or faxing your proof of vaccination. However, you must have a MyBlue account to get the incentive. Please call 1 800-411-BLUE and select the prompt for information on the COVID-19 Vaccination Incentive Program.
Please call 1 800-411-BLUE and select the prompt for information on the COVID-19 Vaccination Incentive Program.
If you are diagnosed with COVID-19, we will waive related cost shares (copays, coinsurance and deductibles) for related diagnostic services and care. The copay normally associated with telehealth services through Teladoc® will also be waived.
Members’ cost share is waived for COVID-19 testing regardless of testing results. However, if you are diagnosed with something other than COVID-19, such as the flu, you will still be responsible for member cost shares (copays, coinsurance and deductibles) for covered services.
You can request to have your cost share waived at the pharmacy for up to a 30 days’ supply by calling the retail pharmacy number on the back of your ID card 1-800-624-5060, or ask the pharmacist at the point of sale in the pharmacy.
During this time, the Federal Employees Education & Assistance Fund (FEEA) can help those in need. FEEA is prioritizing no-fee, no-interest hardship loans to serve federal employees. To learn more about this program or apply, click here.
Think twice before you give your information over the phone. Scammers have been claiming to be part of COVID-19 response efforts to try to steal members’ information. If you receive a suspicious call, hang up and call the number on the back of your member ID card to verify. You can learn more about healthcare fraud here.
The federal government provides general information and recommendations with regard to COVID-19, but each state and U.S. territory determines local guidelines and related responses. Please visit the appropriate website for your local health department or go here for more information.
Please contact your local Blue Cross Blue Shield Plan at the customer service phone number listed on the back of your member identification card. You can also find your local customer service number here or via our fepblue mobile app.
There will be no cost for FEP members. The federal government is purchasing the vaccine doses at no cost to the American people. A vaccination provider may charge a fee to administer the shot(s). The Blue Cross Blue Shield Service Benefit Plan, also known as the Federal Employee Program (FEP), will cover the administration cost at 100%.
The National Health Service (NHS) is administering all COVID-19 vaccinations within the UK and determining who receives the vaccine and when.
It is our understanding that distribution and allocation of the vaccines will be a public health matter, handled primarily if not exclusively by government authorities. However, we will continue to monitor other countries’ approval and distribution of the vaccines and will provide additional updates as needed.
Behavioral Health Questions
The COVID-19 and Mental Wellness resources are available free of charge, to help you manage stressors brought on by COVID-19. The offering includes:
Strategies to manage heightened stress
Tips for parenting during challenging times
Ideas to manage social isolation
Other information for emotional support
This offering launched on April 17, 2020, and will be available to all FEP members through the end of 2021. Starting in 2021, you can access the full library of behavioral health resources offered through Livongo’s myStrength program.
Visit fepblue.org/telehealth or download the Teladoc app to schedule your appointment. If you need assistance with setting up a new Teladoc account, you may call 855-636-1579.
When it’s time for your appointment, you can join your video session from the Teladoc app or fepblue.org/telehealth. If you arranged a phone visit, the specialist will call you.
Depending on your availability as well as your selected Teladoc provider’s, a session may be conducted within 72 hours. Appointments are available seven days a week, from 7 a.m. to 9 p.m. local time.
For Our Overseas Members
Any members who are overseas can search for providers in the GMMI Overseas Provider Network. At this time, telehealth services provided by Teladoc® are currently not available overseas but FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will still apply. If you need assistance, you can also contact the Overseas Assistance Center at 1-804-673-1678 or by emailing: email@example.com.
Please note that international mail may be delayed as a result of the COVID-19 pandemic (see USPS Service Alerts for details). Overseas members may experience delays in receiving ID cards, incentive rewards, and explanation of benefits (EOBs).
Please see the USPS Service Alerts related to the COVID-19 pandemic for a current list of the countries impacted by international mail service disruptions.
You may submit your claims online through MyBlue or fax to 001-954-308-3957. If you do not have a MyBlue account, please refer to www.fepblue.org to create one. Please note that you have until 12/31/21 to file 2020 claims.
We also provide reimbursement via an electronic bank transfer. For future claim submissions, be sure to check the appropriate box in Section 5a on the overseas medical claim form and provide your banking information.
You may contact Customer Service at 888-999-9862 for additional assistance.
You can access a digital copy of your ID card in the MyBlue mobile app. Once the international mail restrictions are lifted, you can contact Customer Service at 888-999-9862 to order a new ID card or request via your MyBlue account.
Members should call (800) 411-BLUE (2583) from 8:00 am to 8:00 pm ET (Monday - Friday) and select the option for the FEP Incentive Program. You can provide the Customer Service Representative with your alternate address and the MyBlue Wellness Card will be mailed to that address.
We are currently unable to ship to international addresses. You may contact 1-800-624-5060 to provide an alternate shipping address.
You may call 1-888-999-9862 for assistance and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.
You may submit your claim through the MyBlue secure portal or fax your claims to us at 001-480-614-7674.
Reimbursement will be in the form of a paper check in U.S. currency and mailed to the address provided on your Retail Prescription Drug Overseas Claim Form. If you are concerned mail has been suspended to the address previously provided, please call 1-888-999-9862 and choose Option 2 for Pharmacy Programs. We are available 24 hours a day, seven days a week for assistance.
More ways to stay informed
See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.